Leadership and Communication
Active listening
Listening attentively to understand the other person, asking clarifying questions and checking that you have understood correctly. Listening does not mean agreeing with everything they say.
Simple example
Checking the other person’s explanation by saying: “You held the report because the sales figures were missing, and I only found out about the delay at the deadline. Have I understood that correctly?”
Why does it matter?
It helps you avoid reaching conclusions with incomplete information and understand the cause of a problem more accurately. It also makes it easier to find a solution both people can put into practice.